Tools were never the problem.
Happy Technologies was founded on a simple belief: enterprise technology should serve people, not the other way around. After more than a decade delivering ServiceNow and ITSM in federal agencies, Fortune 500s, and healthcare systems, one pattern kept repeating: organizations had no shortage of tools, workflows, and now agents. What they lacked was an executable operating model to run them safely.
So we built the platform we wished existed: a governed AI-native IT platform where governance, knowledge, context, and adoption work as one system. We still ship open source, the ServiceNow MCP Server and AI Skills Framework, because credibility comes from working code, not slideware.
The people behind the platform.
Nick Zitzer
With over 12 years of ServiceNow experience, Nick has delivered complex implementations for federal agencies (DoD, USDA, HHS, DHS, DOL), Fortune 500 companies, and healthcare organizations including the Cleveland Clinic.
His career spans leadership roles at IBM, ICF, NetImpact Strategies, and Tusk LLC. Nick built the US Army's first gamification platform on ServiceNow and pioneered the IBM Watson + ServiceNow integration for the State of New York.
He's the creator of the open-source ServiceNow MCP Server (53 tools · 480+ operations; 6,800+ npm + container pulls) and the AI Skills Framework (180+ skills, ~65 npm downloads / 30 days).
Eric Singer
As Chief Innovation Officer, Eric shapes where Happy Technologies takes governed AI and digital service delivery, turning emerging capability into practical platform direction.
He partners on the platform roadmap and operating principles, pressure-testing where AI, automation, and the future of work are genuinely heading, so the platform stays ahead of the market without getting ahead of what enterprises can actually adopt.
Firsts, not theory.
US Army's first gamification platform
Designed and built the Army's first gamification platform on ServiceNow.
IBM Watson + ServiceNow
Pioneered the IBM Watson + ServiceNow integration for the State of New York.
Open-source maintainer
Creator of the ServiceNow MCP Server (53 tools · 480+ operations) and AI Skills Framework (180+ skills).
Three values that guide the work.
Empathy
We design for humans. Every service starts with understanding your people, not just your processes.
Governed by default
Control and transparency are built in. No hidden fees, no confusing contracts, no vendor lock-in.
Evidence over hype
We lead with grounded claims, clearly labelled. If something is illustrative or research-backed, we say so.
Small team by design.
No layers of account managers. No junior consultants learning on your budget. You get direct access to senior expertise, honest communication, and a platform built to keep humans in control.
Senior-only delivery
The people who scope the work are the people who do it.
Direct access
Talk to the principal, not a hand-off chain.
Humans stay in control
Governance and authority boundaries are never optional.
Let's work together.
Whether you're exploring the platform or want to talk through a governed AI strategy, we'd love to hear from you.